We are looking forward to welcoming you to Rainforest Gardens Escape.
Rainforest Gardens Escape is situated at 196 Mount View Road, Mount Cotton.
CHECK IN
Check-in time is 2pm and check-out time is 10am.
GATE ACCESS, PARKING & KEYS
When you arrive at Rainforest Gardens Escape, access is through our main gate (Gate A), which is located at the very top of Mount View Road in the cul-de-sac.
ADDITIONAL EXTRAS
We offer a range of add-ons for your enjoyment throughout your stay, including breakfast hampers, cheese and chocolate platters, picnic baskets and champagne on ice. A full list of add-ons and pricing can be found here. These can be purchased here - just select your dates, select the add-ons & enter in your card details to purchase. These add-ons can be booked up to 24 hours prior to your stay.
ROADS
Our roads are shared with pedestrians, other venue vehicles and wildlife, so we ask that you please drive carefully and no faster than 10km/h as you arrive and leave the venue.
WATER
Rainforest Gardens relies solely on tank water. We would appreciate your assistance in keeping water use to a minimum.
The toilet is a septic waste system, so please only flush body waste and toilet paper down the toilet. Other items will cause blockages and failures which are expensive to rectify.
FIREPLACE
A wood fireplace is available to use if you'd like an even cosier chalet experience.
To light the fireplace please use the provided firelighters and small kindling which can be easily found around the property.
Do not overload the fireplace with excessive amounts of wood, and always use the provided glove when touching the handle.
For your safety, we ask that you don't empty the fireplace on departure as there may still be hot embers.
OUR FURRY AND FEATHERED FRIENDS
Please feel free to explore the entire property and introduce yourself to our herd of alpacas, gaggle of geese, flock of chickens and ducks. We ask that you respect the privacy of guests staying in the other chalets and respect the private property signs. Please don't enter the alpaca paddocks without us present and keep gates shut at all times.
We are happy for you to join us at feeding time if you would like to get up close and personal and will send you a note about feeding times (subject to weather). We also ask you to be aware of our security guard geese who sometimes get protective when they are about to nest. If you are close and they look unhappy, please keep your distance.
CONTACT NUMBERS
If you have any problems or questions while you're at Rainforest Gardens Escape, please don't hesitate to contact either of us at any time. Contact details are below:
Nick - 0458 032 488
Adeline - 0431 155 792 (business hours)
Peter - 0405 494 788
ON DEPARTURE
We ask that you leave your chalet tidy, lock the door and return the key to the Key Safe adjacent to the sliding door when checking out. We would greatly appreciate if you could wash up your dishes - there is dishwashing detergent & a cloth provided in the drawer below your microwave.
We hope you enjoy your stay here at Rainforest Gardens Escape.
Kind regards,
The Rainforest Gardens Escape Team
COVID-19 Information:
We would like to advise you that we are serious about the health of our guests and our staff. We will be maintaining the highest level of hygiene and cleaning regimes to meet the current health requirements. We respectfully request that you also maintain required hygiene by washing your hands often and maintaining social distancing where possible and required. We will continue to monitor the requirements of the relevant health authorities.
Rainforest Gardens Escape is situated at 196 Mount View Road, Mount Cotton.
CHECK IN
Check-in time is 2pm and check-out time is 10am.
GATE ACCESS, PARKING & KEYS
When you arrive at Rainforest Gardens Escape, access is through our main gate (Gate A), which is located at the very top of Mount View Road in the cul-de-sac.
- You will need to open the electronic gates by calling 0490 214 942. Upon calling, the line will hang up automatically and triggers the gate to open or close. You must call from the phone number provided upon booking. Please ensure your car is a sufficient distance away from the gates, as they open towards the street.
- We ask that once you have passed through the gates, you then call the above number again to close the gate and ensure your privacy and the privacy of other guests. There is no charge for those calls.
- Once you enter through the gates, continue driving for about 100 metres straight up the driveway by following the signage. There is an area marked "Loading Zone" to the left for you to unload your luggage.
- Deliver your luggage to your chalet - please see your text from RGEscape for details on which chalet you are staying in and the key code for the Key Safe.
- The key to your chalet is in the Key Safe adjacent to the glass sliding door on the chalet. To unlock, slide the front black lid down, enter your key code and then push the black button downwards (next to the number dial), remove the key and then close the lid. To avoid misplacing the keys, place them back inside the box whenever you leave the property.
- We ask that once you have dropped off your luggage, you move your vehicle a further 50 metres up the mountain to our designated car park by following the signage marked "Accommodation Carpark". Take a moment to take in the fresh air and view before strolling back to your chalet.
ADDITIONAL EXTRAS
We offer a range of add-ons for your enjoyment throughout your stay, including breakfast hampers, cheese and chocolate platters, picnic baskets and champagne on ice. A full list of add-ons and pricing can be found here. These can be purchased here - just select your dates, select the add-ons & enter in your card details to purchase. These add-ons can be booked up to 24 hours prior to your stay.
ROADS
Our roads are shared with pedestrians, other venue vehicles and wildlife, so we ask that you please drive carefully and no faster than 10km/h as you arrive and leave the venue.
WATER
Rainforest Gardens relies solely on tank water. We would appreciate your assistance in keeping water use to a minimum.
The toilet is a septic waste system, so please only flush body waste and toilet paper down the toilet. Other items will cause blockages and failures which are expensive to rectify.
FIREPLACE
A wood fireplace is available to use if you'd like an even cosier chalet experience.
To light the fireplace please use the provided firelighters and small kindling which can be easily found around the property.
Do not overload the fireplace with excessive amounts of wood, and always use the provided glove when touching the handle.
For your safety, we ask that you don't empty the fireplace on departure as there may still be hot embers.
OUR FURRY AND FEATHERED FRIENDS
Please feel free to explore the entire property and introduce yourself to our herd of alpacas, gaggle of geese, flock of chickens and ducks. We ask that you respect the privacy of guests staying in the other chalets and respect the private property signs. Please don't enter the alpaca paddocks without us present and keep gates shut at all times.
We are happy for you to join us at feeding time if you would like to get up close and personal and will send you a note about feeding times (subject to weather). We also ask you to be aware of our security guard geese who sometimes get protective when they are about to nest. If you are close and they look unhappy, please keep your distance.
CONTACT NUMBERS
If you have any problems or questions while you're at Rainforest Gardens Escape, please don't hesitate to contact either of us at any time. Contact details are below:
Nick - 0458 032 488
Adeline - 0431 155 792 (business hours)
Peter - 0405 494 788
ON DEPARTURE
We ask that you leave your chalet tidy, lock the door and return the key to the Key Safe adjacent to the sliding door when checking out. We would greatly appreciate if you could wash up your dishes - there is dishwashing detergent & a cloth provided in the drawer below your microwave.
We hope you enjoy your stay here at Rainforest Gardens Escape.
Kind regards,
The Rainforest Gardens Escape Team
COVID-19 Information:
We would like to advise you that we are serious about the health of our guests and our staff. We will be maintaining the highest level of hygiene and cleaning regimes to meet the current health requirements. We respectfully request that you also maintain required hygiene by washing your hands often and maintaining social distancing where possible and required. We will continue to monitor the requirements of the relevant health authorities.